okebet99 Privacy Policy

This page describes what we collect when you use okebet99 and how we keep that data protected. We collect information to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. Our policy is straightforward: we collect only what we need, store it securely, and share it only with processors required to deliver our service.

When you create an account on okebet99, install our mobile app, or log in to place a bet, we record your email, phone number, and identity details. If you deposit using DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment networks see your transaction; if you use mobile banking, local payment, online payment, or e-wallet virtual-account transfers, your bank processes the payment. We keep a record of the transaction itself—the amount, method, and timestamp—so we can process your withdrawal requests without delay.

We operate okebet99 across supported jurisdictions in Southeast Asia, with primary infrastructure based in the region. Your data may transit servers outside your home country to process payments and fulfill support requests. We encrypt all transmission and storage of personal information.

What we collect and why

We collect your name, date of birth, and government-issued ID number during account creation. We need this for identity verification—a requirement before you can deposit or withdraw. We verify your identity once and keep that record so you do not need to resubmit documents on every transaction.

We collect your email and phone number to send you account notifications, payment confirmations, and support responses. We use your email to reset your password and your phone number to receive one-time codes if you enable two-factor authentication.

When you deposit, we record the method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. When you withdraw, we record the destination account (if different from your deposit method) and the status of the transaction. We use this record to match incoming and outgoing funds and to resolve disputes.

We collect information about your device—the operating system, browser version, and IP address—to detect fraud and prevent unauthorized access. We use cookies and local storage to keep you logged in and to remember your settings. If you clear your browser cookies, you will need to log in again on your next visit.

Third-party processors

We share your information only with payment networks (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), your bank, identity-verification services, and hosting providers. These processors are contractually bound to protect your data and use it only to deliver the service.

• Payment processors see your transaction details so they can debit or credit your account.
• Identity-verification vendors see your ID number and name to confirm you are who you claim to be.
• Our hosting provider stores your encrypted account data on servers in Southeast Asia.
• Customer support staff can view your account history and contact details to help you.

Your rights and our commitments

You have the right to request a copy of all data we hold on you, to correct inaccurate information, and to request deletion of your account and associated data (subject to any outstanding transactions or legal holds). To exercise these rights, contact our support team with your account email and a clear request.

We retain your data for as long as your account is active. After you close your account, we retain transaction records and identity verification documents for seven years to comply with financial reporting and anti-money-laundering regulations. We retain support tickets and correspondence for two years. Account deletion requests are processed within 30 days unless a transaction is under investigation or a withdrawal is pending.

For questions about this privacy policy or to submit a data request, contact us at [email protected] or use the contact form in your account settings.